Return & Refund Policy

At Tawon Liar Shop, customer satisfaction and trust are our highest priorities. We stand by the quality and authenticity of our 100% genuine Tawon Liar Capsules and traditional herbal supplements. If you are not completely satisfied with your purchase, we are here to help. This policy outlines our clear and transparent return, replacement, and refund process.

1. Return Window (30-Day Policy)

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return or replacement.

2. Eligibility Criteria for Returns

Due to the health, safety, and hygiene nature of natural herbal supplements, specific conditions apply:

  • Unopened & Unused: The item must be in its original, unopened, and sealed condition to be eligible for a standard change-of-mind return.
  • Original Packaging: Products must be returned in their original box, including all original labels, seals, and protective packaging.
  • Proof of Purchase: A valid order number, receipt, or proof of purchase is required to process any return or refund request.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If your package arrives damaged during transit, defective, or if you received the wrong item, please contact us within 48 hours of delivery.

  • Provide your order number along with clear photos or a short video showing the damaged or incorrect item and its original packaging.
  • Once verified, we will arrange a free replacement or a full refund, including any original shipping costs incurred.

4. Return Shipping Fees & Restocking Fees

We believe in transparent pricing with no hidden costs:

  • Defective/Damaged/Incorrect Items: Tawon Liar Shop covers 100% of the return shipping costs by providing a pre-paid return shipping label or reimbursement.
  • Customer Change-of-Mind / Remorse Returns: The customer is responsible for covering the actual return shipping fee.
  • No Restocking Fees: We do NOT charge any restocking fees or hidden handling fees for returned items.

5. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our customer support team at tawonliarshops@gmail.com with your Order ID, reason for return, and supporting photo/video evidence if applicable.
  2. Our support team will review your request within 24 to 48 hours and provide detailed return instructions along with the authorized return shipping address.
  3. Pack the item securely in its original packaging and ship it back using a trackable shipping service.

6. Refund Process & Timeline

Once your return is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: Upon approval, your refund will be processed immediately back to your original method of payment (e.g., Credit/Debit Card, PayPal, or Bank Transfer).
  • Processing Time: Refunds typically take 5 to 10 business days to reflect in your account, depending on your card issuer or bank's processing procedures.

7. Non-Refundable Items

For health and safety compliance, the following items cannot be returned or refunded:

  • Herbal supplement bottles or boxes that have been opened, unsealed, or partially consumed.
  • Items returned without prior contact or approval from our support team.
  • Packages marked as delivered but lost due to incorrect shipping addresses provided by the buyer.

8. Contact Us for Returns Support

If you have any questions, concerns, or inquiries regarding our Return and Refund Policy, please feel free to reach out to our team:

Email: tawonliarshops@gmail.com
Website: https://tawonliar.shop